We provide cat and small pet Sitting services. This means we visit your home to care for your cat(s) and other small animals by prior arrangement.

Pet sitting services are completed by Lorraine Griffiths.

A reference to you is the person booking our services.

References to us are Sweet Spot Cat Sitting

Access to property

In order to complete our service we require access to your home, either by holding a key or the code to any electronically controlled doors. We will collect/drop off the keys, you will be charged according to our pricing.

Keys will be held securely and will be retained for the duration of the service. We will then drop off keys at a mutually convenient time.

We do not post keys back through your door after a sitting period has been completed. In case there is a delay and we need to continue our service for longer than originally planned,

We will need to be given the number to any alarm system and will ask to be shown how to disable and re-enable the alarm to perform our service.

Responsibility

We are only responsible for the care of cat(s) and other domestic animals as agreed at point of booking. The contract does not cover the care of any other items.

Liability

• We agree to provide our services in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client (you) expressly waives any and all claims against us, unless arising from gross negligence on our part. You agree to notify us of any concerns within 24 hours of returning home.
• We cannot be held responsible for pets which suffer an accidental death or escape from faulty doors, windows or screens or from faulty fences on the property.
• We cannot be held responsible for any actions or complications which occur to pets when we are not on the premises.
• We cannot be held responsible for loss, injury or death of animals which are allowed outside when we are not there. For example; cats with cat flaps and animals which live outside.
• Where appropriate all pets must be registered with a local veterinarian. You agree to reimburse us for any costs associated with medical care which may be incurred.
• We are unable to sit for pets with an uncontrolled medical condition or those who are acutely ill. We suggest these are boarded with a vet.
• We do not diagnose, prognose, or make therapy decisions, nor offer veterinary services.  Any veterinary / medical concerns will be referred to a veterinarian in the best interests of the pets we are sitting for.
• You authorise us to obtain the services of a locksmith should a key/garage opener malfunction. You will be recharged for this upon your return and are responsible for all charges. We will make an effort to contact you before this is done.
• We cannot be responsible for the pet or home if another service provider, friend or family member enters your property during the agreed sitter period.

Booking

We request that we are given at least 24 hours notice to arrange a booking. We may be able to arrange bookings in a shorter period at our discretion.

Before first bookings with new clients can be completed, or those which have moved house we need to complete an initial house visit. This is not something which we are able to omit for the benefit of both parties and animals involved.

Bookings can be finalised via email; telephone; text message or WhatsApp and will be confirmed in writing by reply.

Payment

As a small business we would appreciate if you could pay as soon as possible once you are home. Full payment of the invoice should be paid within 7 days from the invoice date.

Invoices are to be paid via bank transfer or via card payment; we do not accept cash payments.

We currently do not take deposits, however cancellation charges may apply.

Cancellations

Cancellations/Amendments to bookings made at anytime the day before your booking is due to start will be charged in full.

Cancellations/amendments to bookings made with less than 7 days notice will be charged at half price.

We do not sent reminders out for bookings.

We reserve the right to deny/terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

Service Hours

We are able to visit your home between the hours of 7am and 6pm subject to availability.

We offer an option of 1 or 2 sits per day.

Emergencies

By registering with us you agree to authorise us to handle any emergencies that may arise.

We will make every effort to contact you or your nominated emergency contact, however you give us authority to act in the pets / home’s best interest.